The rule
Fees follow the refund.
- Full refund of the stay: every fee comes back in full.
- Partial refund: each fee comes back in the same share as the stay.
- If the campground cancels any booked nights, for any reason, including weather, everything comes back, fees and processing included.
Only a cancellation charge can be kept, and only in (a) and (b). A cancellation charge is a penalty the campground sets, shows before payment, and keeps itself. It's never shared with or passed to the software company, and its amount doesn't depend on any software-company fee. Renaming a fee doesn't change any of this.
What this looks like
You cancel early enough to get your whole stay back, so you also get the whole booking fee and any site fee back.
If you get half your stay back, you get half of each fee back.
If the campground closes for the summer, you get everything back.
Why
When a guest cancels, some software companies keep their fees even if the stay is refunded, and one company's fee can't be partly refunded. One campground's cancellation terms stack "$15 plus bookng [sic] fee and site lock."
How it's checked
Testers check the software company and the campground separately. Each gets its own result.
Software company
On a fresh test campground, test all three cases.
Pass
- It refunds its own fees by the rule in each case.
Fail
- It keeps any of its fees when the stay is refunded.
- It receives any part of a cancellation charge.
Campground
Check its refund records and its published cancellation charge. No live test booking is needed.
Pass
- It refunds its own fees by the rule.
- It keeps only a cancellation charge that meets the definition.
Fail
- It does anything else the rule doesn't allow. A fee the software company kept counts against the software company, not the campground.
- Evidence
- Test campground · Records (refunds) · Public
- Source
- S8 · G4, G5 · Evidence E9