The rule
If the campground can't give you what you booked, you choose:
- a comparable or better site at no extra cost; or
- a refund of everything you paid, fees included.
- If the campground or its software caused the problem (for example, double-selling, a wrong listing, or letting the previous guest stay on: the campground extended, sold or agreed to the previous guest's stay on that site for a booked night), you also get the make-good the campground published in advance. A make-good is a promised extra, such as a free night. It must be at least minimum · open.
- If the cause was an emergency under Rule 1 or a government order, you get (a) or (b), with no make-good. reach of the make-good · open
"Comparable" means the site matches or beats the booked site on length, electric, and water and sewer, and its surface matches or is paved.
What this looks like
You arrive and your site is occupied. The campground offers you an equal or better site, or a full refund of everything, plus whatever extra it has promised in its published policy (for example, a free night on a future stay).
The campground decides what the make-good is, as long as it meets the minimum, and it has to say so ahead of time.
Why
One large software company's terms disclaim responsibility for failed reservations. Apart from Florida's lodging rule, no law was found that requires a lodging business to honor even a fully prepaid reservation.
How it's checked
Campground
Read the campground's published policy and, if there is one, the record of a reservation it couldn't honor.
Pass
- The remedy and make-good are published.
- They meet the minimum.
- They were given as the rule says.
Fail
- There's no published remedy or make-good.
- The guest wasn't offered the choice.
What the software company owes the campground when its software caused the problem is Rule 25.
- Evidence
- Public · Records
- Source
- S4 (campground part) · G5, G6, G7 · Evidence E10