The rule
Booking works for people with disabilities, and accessible sites are protected.
- The booking website meets WCAG 2.1 AA, a published checklist for making websites usable by people with disabilities.
- Each accessible site lists its surface, its slope, and the accessible route and distance to the restroom.
- Accessible sites are the last of their kind offered to other guests.
- Once one is booked, no one can book it anywhere else.
- No one pays a fee to choose an accessible site.
What this looks like
A guest using a screen reader can book without help. A wheelchair user can see the slope, surface, and distance to the restroom for each accessible site.
Accessible sites are the last of their type to be offered to other guests, and once one is reserved, no other booking route can sell it.
The guest never has to pay a fee to keep the accessible site they need.
Why
The software companies behind California's state-park booking site paid $2 million to settle claims that the site couldn't be used with screen readers. Some guests say they pay site-lock fees because a disability means they need one particular site.
How it's checked
Testers check the software company and the campground separately. Each gets its own result.
Software company
Checked on (a), (c) and (d). Rule 11(a) is never "Not applicable."
Pass
- It publishes a current, independent manual audit (Appendix A, T11) with no unresolved AA failures.
- A fresh test campground shows accessible sites offered last and blocked everywhere once booked.
Campground
Checked on (b) and (e), plus a written hold-back policy.
Pass
- Every accessible site lists the facts in (b).
- No selection fee applies.
- Its settings match the policy.
N/A
- Only if it has no site it describes, sells or holds as accessible.
- Evidence
- Public (audit report) · Test campground · Settings
- Source
- S22 · G11 · Evidence E11