The rule
If the campground or the software changes your site, dates or price after you book:
- you're told in writing, in any written channel you gave (email or text), within N hours · open, and always before arrival; and
- you may cancel for a full refund, fees included.
For a change made in person at check-in, a written record given to you at the time (printed or emailed) meets (a). Changes you ask for only need a written confirmation.
What this looks like
The campground has to move you because of a broken water line.
You get an email that day saying what changed and why, with a button to cancel for a full refund, fees included.
Why
One large software company's automatic site-shuffling can move a reservation up to 72 hours before check-in. No rule was found that requires telling the guest.
How it's checked
Testers check the software company and the campground separately. Each gets its own result.
Software company
On a fresh test campground, change a reservation from the campground's side.
Pass
- The notice goes out on time and offers a full-refund cancellation.
Fail
- It doesn't.
- Notices are held for a daily digest.
Campground
Check the message log for its recent changes. Paper records made while the office internet was down count, if they're entered and the notice goes out once the connection returns.
Pass
- Each change it made has a timely notice or a check-in record.
Fail
- It made changes outside the system and never entered them.
Not met
- Software limitation: its software doesn't send change notices.
- Evidence
- Test campground · Records (change and message logs)
- Source
- S5 · G2, G5 · Evidence E7