The rule
The software company publishes every charge. Nothing stops a campground from saying what it pays.
- The price list gives an amount or formula for every charge: by booking route (online, phone, walk-in, marketplace), by stay type (nightly, monthly), for payment processing, and for each add-on.
- A formula uses only published inputs, such as volume tiers and their thresholds. Discounts are allowed if they're on the list with their conditions.
- It shows any share the software company takes of add-on revenue.
- It explains how it decides that a reservation came through its marketplace.
- No contract term, however worded, stops a campground from sharing what it pays, its fees, or its invoices.
What this looks like
A manager comparing systems can find each software company's price list online: charges for online, phone, and walk-in bookings; for nightly and monthly stays; for payment processing; for add-ons; and any cut of lock fees or extras.
The manager can share their invoice in an owners' group without breaking their contract.
Why
Several major software companies publish no rate cards. Outside sources can't agree whether one company's guest fee is a flat $3 or 3%. One company's terms bar customers from disclosing their pricing.
How it's checked
Software company
Check the published list. Then compare it with invoices from customers the auditor picks (Appendix A, T9).
Pass
- (a)–(e) hold.
- Every invoice charge appears on the list at no more than the listed amount or formula, after any published discount.
Fail
- Any entry says "varies" or "contact us," or gives a range with no published rule.
- An invoice charge is missing from the list or higher than listed.
- Any confidentiality term could cover pricing.
- Evidence
- Public · Contract · Records (invoices)
- Source
- S17 · O2, O6 · Evidence E19